Recession proof … getting it right
During a recession, we all know business can be hard. Sometimes working harder just to standstill.
I’m going to share with you:
- A story
- A vital tip
- A great read
A story – worth the read
I’ve gone on a short break camping, normally I like to spend a good few weeks camping, this year is a mini break. We’d invited my wife’s sister family along just to experience camping. Her eldest is special needs and she worries a lot about what others think and noise he may make, her and her husband also have teenage twins.
We spoke with the amazing people John and Andrea at Lathkill Dale campsite, just outside Bakewell in Derbyshire and they positioned us brilliantly close to each other for two tents.
The break was amazing for them, teenage lads playing non-electric games, outdoors, marshmallows and lots more.
Now the special part, when they left, the owners came to see us to see if they enjoyed it, would they try again and now the big one…
- What could they do better to improve their stay?
- Was everything with the wheelchair easier enough?
These two questions “WOW” how good are they, wanting to learn and develop knowledge from existing customers for future ones.
Quality Customer Service – gets people talking, here I am in a field, next to a tent writing a blog and sharing. In hard times good customer service will help you standstill but brilliant customer service will help you grow.
The vital tip
Look at, and interrogate your customer service processes. This needs to be the most fundamental part of your business, in a recession ensure your current customers are the happiest.
Ensure reviews are done, and nothing is falling through the gaps.
The next great read:
Five Star Service: How to deliver exceptional customer service
Written by: Michael Heppell
Campsite Website : Lathkill Dale